Policies
Shipping & Returns
Everything you need to know about delivery timelines, order processing, exchanges, and returns for your Taffeta order.
Shipping
How orders move
We aim to make every order feel thoughtful from checkout to delivery. Most orders are processed within 1โ3 business days, and tracking details are sent as soon as your package is on the way.
Processing times
Orders placed on business days begin processing promptly. During launches, holidays, or high-volume periods, fulfillment may take a little longer.
Delivery details
Shipping speed and cost are shown at checkout based on your destination. Please double-check your address before placing your order to avoid delays.
Returns
Easy return guidance
If something is not quite right, eligible items can be returned within 14 days of delivery in original condition, unworn, and with tags attached.
To request a return, contact our team with your order number and reason for return. Once approved, we will share the next steps. Original shipping fees are typically non-refundable unless an item arrives damaged or incorrect.
Common questions
Quick answers about shipping, delivery, and returns.
Do you ship internationally?
International availability may vary by destination. If shipping is available for your region, rates and delivery estimates will appear at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information so you can follow its progress.
Can I change my order after placing it?
If your order has not entered fulfillment yet, contact us as soon as possible and we will do our best to help.
What items are final sale?
Items marked final sale, personalized products, and goods that show signs of wear are generally not eligible for return.
When will I receive my refund?
Approved returns are typically refunded to the original payment method within 5โ10 business days after the item is received and inspected.
What if my order arrives damaged?
Please contact us within 48 hours of delivery with your order number and photos of the issue so we can make it right.